Terms of Service
Siacle is a premier B2B travel distribution platform and open marketplace meticulously designed to revolutionize travel booking for travel agencies worldwide. Our cutting-edge platform, developed by Raftel International Private Limited, a distinguished travel technology company headquartered in Karnataka, India, facilitates expedited, secure, and hassle-free travel reservations.
Siacle operates as an aggregator and facilitator connecting Indian travel agents (resellers) with destination management companies (DMCs), local vendors, and service providers globally. All services sold via the Siacle platform or B2B team are subject to vendor availability and local conditions.
By confirming a travel package through Siacle, all resellers and their clients acknowledge and agree to abide by the terms stated herein.
Scope of Service
Siacle offers pre-designed and custom holiday packages sourced directly from contracted and verified third-party vendors / tour operators / destination management companies and local service providers in respective countries.
Siacle acts as a facilitator only and does not own, operate, or control any airlines, hotels, transport services, or sightseeing providers. Responsibility for delivery of services lies with the respective vendor / third party provider.
All holiday packages offered by Siacle are provided under standard service guidelines unless explicitly stated otherwise. Requests for VIP, luxury, or customized services must be submitted in advance and approved by Siacle before confirmation of the package.
All tours are executed in a standard itinerary format. Any customization, upgrades, or deviations must be communicated and approved in advance. Once the booking is confirmed, such changes may not be accommodated.
Booking, Confirmation, and Pricing
The price quoted at the time of initial enquiry is indicative and subject to change based on factors including, but not limited to, fluctuations in airfare, hotel availability, currency exchange rates, local vendor inventory, and other operational variables at the time of final confirmation.
Clients are advised to secure their package by paying the prescribed booking amount at the earliest. Delay in payment may lead to revision in prices or unavailability of previously quoted services. Final confirmation of the package shall only be issued upon receipt of full payment within the stipulated deadline.
If, after the booking advance has been received, any hotel, activity, flight, or component becomes unavailable, Siacle will inform the client as soon as possible and offer either:\n- A suitable alternative of similar category, or\n- A refund for the unavailable component, as applicable.
Clients understand and accept that availability does not solely refer to complete sell-out. Situations such as:\n- Siacle’s own inventory being exhausted\n- Vendor quota allocation being depleted\n- Quoted fare/class/rate no longer being available\nwill also be treated as valid grounds of unavailability.
Booking deposits made during non-working hours, including late nights, public holidays, or outside standard office timings (whether in India or in the destination country), may not be immediately processed. Service confirmation, blocking of inventory, and reservation of activities will only be undertaken during the next available working hours. Clients will be notified of any issues or unavailability after due coordination with the host country’s vendors or Siacle’s operations team.
Failure to clear any pending dues before the scheduled start of the trip shall entitle Siacle to withhold services, cancel bookings, or terminate the trip arrangement without any liability for refund, compensation, or damages.
Itinerary and Service Vouchers
Clients must carefully review the proposed itinerary before confirming the package. Queries, clarifications, or objections regarding the schedule, inclusions, or properties must be raised prior to booking confirmation. It is mandatory for all travelers to carry physical or digital copies of the confirmed itinerary and service vouchers throughout the journey.
Clients must communicate in writing if they wish to avoid any specific hotel, activity, or property listed in the itinerary. Post-confirmation changes will not be entertained.
Hotel Accommodation and Room Standards
Siacle shall provide standard category rooms unless the client specifically requests a higher category at the time of booking. Requests for upgrades received post-confirmation will be subject to availability and additional charges.
In colder regions, heaters are typically available on request and are subject to availability. Clients are advised to request such amenities in advance. Triple-sharing or quad-sharing room arrangements, if applicable, may involve additional bedding or mattress provisions and will be subject to hotel policy.
Transportation and Cab Usage
Transportation services included in the package are strictly point-to-point as per the itinerary. They are not intended for personal use or deviations unless otherwise specified. Requests for vehicles on disposal basis must be made prior to final confirmation. Such arrangements are subject to availability and additional charges.
Early pick-up or late drop services must be pre-informed. Unscheduled changes or delays will attract extra charges. In case of any delay or non-arrival of a vehicle, the client must notify Siacle immediately to enable timely redressal. Driver change during the trip is not permitted unless required due to operational constraints.
Any unsanctioned arrangements made directly between clients and drivers, such as additional sightseeing or service deviations, will be at the client’s risk. Siacle bears no responsibility for such actions or any resulting consequences.
Timings, Attendance, and Client Responsibilities
Clients must adhere to the prescribed timings mentioned for pick-ups, drop-offs, and scheduled activities. No reminders will be issued. Any delays caused by the client may lead to missed services / meals / activities or entries without refund or compensation.
Non-attendance or voluntary withdrawal from an included activity does not warrant any refund. In the event of a missed flight or transport connection, Siacle shall not be liable for any refund or compensation for the unused portion of the package.
If the client chooses to book their own accommodation or transportation and only opts for activities through Siacle, it remains the client’s responsibility to report on time for scheduled events. No refunds will be issued for missed activities due to lateness.
Clients must remain in communication with the assigned driver during the trip, particularly during leisure hours. Timely reporting back is mandatory. Special requests related to elderly passengers, meal preferences, or room allocations (e.g., ground floor requests) must be informed at the time of booking. Such requests will not be entertained during the trip.
Meals and Food Preferences
Meal plans are as per the confirmed itinerary. Any last-minute change in food preferences or special dietary requests will not be entertained. Siacle shall not be liable for dissatisfaction related to the quality or variety of meals. Any meals ordered independently by the client will not be reimbursed under any circumstances.
Activities, Tickets, and Entry Fees
Some activities may be provided on a SIC (Seat-In-Coach) basis even if private transfers are included elsewhere in the itinerary. Tickets for certain attractions may be purchased on the spot. In case of unavailability, Siacle will only refund the amount collected for that specific ticket or adjust it against another activity. Pay-at-site activities (e.g., pony rides, boating, amusement park entries) are not included unless explicitly mentioned. If an activity or inclusion confirmed by Siacle is not delivered, the client has the right to report the issue during the trip and may request either a refund or the provision of the promised service.
Third-Party Services and Expectations
Clients must perform independent verification of hotels and services recommended by Siacle. The company provides verified options, but expectations may vary.
Any services availed independently or from third parties during the trip are not the responsibility of Siacle. The company shall not be held liable for quality, delays, damages, or disputes arising out of such transactions.
Conduct, Cleanliness, and Liability
Clients are expected to maintain cleanliness in vehicles and public areas. Any deliberate damage or excessive mess caused in cabs or hotels will be subject to penalty and immediate recovery. Loss or theft of personal belongings during the trip shall be the sole responsibility of the client. Siacle shall not be liable for recovery or replacement.
Abusive or inappropriate behavior towards drivers, tour representatives, or Siacle staff will result in immediate termination of the trip or denial of services, with no entitlement to refund or compensation. If any dues or payments remain pending during the trip, Siacle reserves the right to halt or terminate services until the dues are cleared.
Any unplanned expenses or additional costs incurred by the client during the trip shall be borne by the client directly. Siacle shall not be held responsible for such amounts unless pre-approvedClients must respect and follow the laws, customs, and regulations of the destination country. Any violation or misconduct leading to legal consequences shall be the sole responsibility of the client.
Travel Insurance, Flights, Visas & Passports
It is mandatory for all international travelers to have valid travel insurance prior to departure. Clients may either procure the insurance independently or request Siacle to facilitate the purchase. Certain countries mandate valid travel insurance for access to healthcare services or entry into medical establishments. It is the client’s responsibility to ensure that their insurance coverage meets the requirements of the destination country.
Flights
Flight bookings arranged by Siacle are subject to the policies and conditions of the respective airline. Siacle is not liable for any flight-related issues, including but not limited to:
- Delays or rescheduling
- Cancellations
- Missed flights
- Denied check-ins
- No-shows
- Sector cancellations
- Missed connecting legs
No refunds, rescheduling, or compensation shall be provided for the above events, regardless of cause. Clients are strongly advised to arrive at the airport well in advance and comply with the airline’s baggage, check-in, and boarding policies. Upon ticket issuance, clients must verify all details including:
- Passenger names and passport numbers
- Spelling accuracy
- Travel dates and timings
- Fare rules and conditions
- Departure and arrival airports
- Local airport entry policies (including transit norms and check-in cut-off times)
Any errors, corrections, or clarifications must be raised immediately upon receipt of the ticket. Siacle will not be responsible for consequences arising from unverified or incorrect travel documentation.
Visas
Visa assistance provided by Siacle is purely supportive and does not guarantee approval. Visa processing is subject to the sole discretion of the issuing consulate or embassy of the destination country. The decision to grant, delay, reject, or revoke a visa rests entirely with the respective foreign authority. Clients acknowledge that:
- Visa issuance is never guaranteed, even if supporting documents are provided.
- Additional or updated documentation may be requested at any time by the issuing authority.
- Visa policies may change without notice, and clients must ensure that sufficient time is available to complete the process.
Siacle assumes no responsibility or liability for any loss, cancellation, or disruption caused by visa-related issues, including late submissions, policy changes, documentation errors, or rejections.
Passports
- Clients must ensure that their passport is:
- Valid for at least six months beyond the date of return
- Free from physical damage, tampering, or defacement
Travel may be denied by authorities or service providers if the passport does not meet the destination country’s entry requirements. No refund or compensation will be issued in such cases.
Complaint and Dispute Resolution
Any concerns or complaints regarding service quality or inclusions must be raised during the trip, allowing Siacle the opportunity to address them in real-time.
Complaints raised post-trip will only be entertained if formally submitted in writing within eight (8) calendar days of the trip’s conclusion, accompanied by supporting documentation.
Siacle shall not be obligated to process complaints submitted beyond the specified period.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of the Republic of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Mangalore, Karnataka.
Acceptance of Terms
By confirming a holiday package through Siacle, the client and/or agent acknowledges that they have read, understood, and accepted these Terms and Conditions in full.
Client Acknowledgement & Acceptance
I hereby confirm that I have read, understood, and agreed to the Terms and Conditions mentioned above for the holiday package booked through Siacle.