1. Introduction
Welcome to Siacle, the B2B Open-Marketplace software designed exclusively for travel agents. We appreciate your business and strive to provide you with a seamless and rewarding experience. This Payment and Refund Policy outlines the terms and conditions governing payments for our services and the process for requesting refunds when applicable. By using Siacle’s services, you agree to comply with this policy.
2. Payment Terms
2.1 Payment Methods: Siacle accepts payments through various methods, including credit/debit cards, bank transfers and wallet topups. We may also offer alternative payment methods, which will be communicated through our platform.
2.2 Pricing: Prices for Siacle services are outlined in your subscription plan or agreed-upon contract. We reserve the right to update our pricing, but any changes will be communicated in advance.
2.3 Payment Processing: Payments will be processed in the currency and manner specified in your agreement with Siacle. It is your responsibility to ensure that payment information is accurate and up-to-date.
2.4 Billing Cycle: Billing cycles may vary based on your subscription or contract terms. You will be invoiced according to the agreed-upon schedule.
3. Refund Policy
3.1 Refund Eligibility: Siacle understands that exceptional circumstances may require refunds. Refund requests will be considered under the following circumstances:
a. Service Disruption: If Siacle experiences significant service disruptions that affect your ability to use the platform, you may be eligible for a refund of the affected portion of your subscription or contract fees.
b. Cancellation: Refunds for cancellations are subject to the terms of your subscription or contract agreement. Cancellation requests must be made in writing and submitted to Siacle at least ten (10) days before the next billing cycle to avoid further charges.
3.2 Refund Process:
a. Service Disruption: If you experience a service disruption, please contact Siacle Support immediately. We will investigate the issue and determine the appropriate refund, if applicable.
b. Cancellation: To request a refund for a cancellation, please send an email to support@siacle.com with your request. Include your account details, reason for cancellation, and any relevant documentation. Siacle will review your request and process the refund within [insert number of days] business days if it meets the eligibility criteria.
3.3 Refund Method: Refunds will be issued using the same payment method used for the initial transaction, unless otherwise agreed upon.
4. Dispute Resolution
If you have a dispute regarding a payment or refund, please contact Siacle Support at [insert contact information]. We will work diligently to resolve the issue in a fair and timely manner.
5. Contact Information
For questions or concerns related to our Payment and Refund Policy, please contact us at:
Siacle by Raftel Interantional Pvt Ltd
UG1, Maximus Complex, Lighthouse Hill Road
Mangalore 575001
+91 7892 336468, support@siacle.com
6. Changes to the Policy
Siacle reserves the right to update or modify this Payment and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all transactions made after the effective date of the updated policy.
By using Siacle’s services, you acknowledge that you have read and agree to this Payment and Refund Policy. It is your responsibility to review this policy periodically for updates.
This Payment and Refund Policy was last updated on 04 Sept 2023.
Please note that the specific details mentioned above are subject to the terms and conditions of Siacle and the respective suppliers. It is advisable to refer to the cancellation and refund policy of individual vendors and contact Siacle for any specific inquiries or clarifications regarding the process.
Thank you for trusting us with your travel business needs.